Information on this page is presented with the endeavor to educate our website visitors regarding the data we collect from them. As user privacy is an important matter, we find it necessary and ethical to explain our online information collection practices and inform visitors of the choices they can make about how their data is used.
- Information gathered through website visits
- Telephonic and online communication including email and social media websites such as Houzz, Facebook and Pinterest
- Online and offline advertisements
- Use of our mobile app on any device
- Visits to our authorized stores and service centers
Cookies store your information in your browser, which helps them identify you when you revisit our website. This also helps our team figure out the sections of our website that you visit most frequently and are most interested in.
For more information on cookies, please visit:
What type of information we collect
When you visit our website, we receive your traffic information engendered by the hosting servers. Further, cookies may reveal your IP (Internet Protocol) address and some of your personal data like your location. We also use information provided by external traffic analyzers such as Google Analytics.
Personal information that we may ask you to provide us with includes your name, contact information, demographic details, employment information, credit or debit card numbers, payment details, order history, marketing preferences, among others.
When your information is collected
We collect your information when you register with and navigate through our website, enter details on website forms, furnish details at the time of making purchases/exchanges, contact customer service, use the website’s interactive services, connect to the website with your social media accounts, participate in website contests and/or surveys, make comments, provide reviews, are referred by someone, inquire about our services, apply for employment with us, and upload content through our website on social media.
How we use your information
We may use your information to:
- Contact you and send you notifications that you opt for
- Send you updates, and marketing and promotional information
- Ask for feedback on our products and services
- Generate statistical data
- Respond to requests and inquiries
- Process proper delivery/return of your orders
- Register you for loyalty programs
- Extend warranty service
- Detect/Prevent fraud
- Provide employment-related information in case of job applications
- Customize your experience
In addition, we may also use your information as necessary or useful for us to conduct our business, so long as it is permitted by applicable law and rules.
We protect your information
Rest assured that your personal information is safe with us. It is stored on secured servers and networks. Any sensitive data you provide us with is protected using standard Secure Sockets Layer (SSL) encryption technology.
Your information is privy to only a handful people who possess special rights to access our security systems and are obligated to keep your information confidential. Further, we do not share your information with third parties, unless state laws suggest otherwise.
No one under the age of 18 is authorized to use our website. We do not knowingly collect information from children. Parents are advised to use parental control tools available online on their computers and prevent their children from submitting their personal information on online platforms.
Access, update and remove data
Make changes to your personal data submitted to us here.