We went to this place based on the recommendation by our contractor, whom we trust and has worked for us on various projects over the years. Rene is very knowledgable and has a good eye for what combination works. She listens and then shows you things that are inline with your idea. We ordered tiles, backsplashes, accents, etc for a kitchen and two bathrooms. You pay all upfront including the delivery charge, unless if you want to pick up yourself. So far so good. We are promised 2-3 weeks for most of the items and Rene said she will stay on top of this.