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291 Arsenal Street
Watertown, Massachusetts 02472
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Steve Jobs Once said, "Design in the soul of every great product, service." No doubt he would say the same about Tile Showcase of Watertown, Ma whose owners Fred and Joe Murallo have created something special that stands out from the crowd. Says, Fred, "In design there is "Good, " "Not Good," and the "Wow." Our job is to help customers find the wow." And at reasonable prices. The store provides the perfect environment for Discovering and Expressing the Designer Inside You.. Your self confidence grows "I got this," as you creatively collaborate with Tile showcases hand picked designers to transform your home's front doorway into a grand entrance, the kitchen back splash into an Art Decco mosaic and the bathroom a 5 Star Retreat.. Most tile stores even the elite ones in Watertown, the Tile Mecca of the Western world have friendly family owners, and a reasonable selection of tile. Yet the total effect of visiting them is as deadening as stumbling through a mausoleum filled with ornate marble tombstones. (See photo below) I have to give it up for the owners Fred & Joe who had the imagination innovative spirit to design a store that was distinctly different, holding themselves and their staff and offerings to a high standard. Everything about Tile Showcase screams, design, from from the architectural graphics you see on the building as you enter the parking lot, to the the simple, but elegant Maroon Ties Squares that catch your as you walk up the stairs. The journey continues as you make your way past the front desk which looks like mission control. to the stylishly Coiffed and Dressed Designers engaged in a creative dialogue with customers to the beautiful Moroccan tiles encased in wooden frames. I worked with with Mr Merullo, Christine the Designer, Kyle who offered a powerful assist and Claire in Customer Service, the hub of the whole place and the result was just right. Come and take a look and you will see for yourself . . . We had a few very minor glitches which can happen with a complex purchase, and as soon as I shared them they were all over it. I could see that everyone who works at the store has a empathetic disposition and wants to make you happy. Plus they work as a team to help you. The best part? Maybe the great big parking lot. Unlike other stores you don't have to search around for a parking meter, or search for quarters to feed one, in fear of getting a traffic ticket. Robert Hargrove, Homeowner, Cum Designer
My experience at Tile showroom was top-notch! The salespeople had a great design sense and complete knowledge of each product. Having been to other tile establishments , I found the tiles for the look AND budget i wanted at Tiles Showcase. The salesperson completely stayed within my budget parameters and provided great options and design ideas that subsequently became my gorgeous kitchen back splash. When it’s time to redo my bathroom, my first stop will be Tile Showcase. No more messing around with the “other” guys!!
Christine Jellow provided a superb professional expertise that included an artist's eye and an important sense of practicality. Christine helped me navigate options resulting in an absolutely stunning choice for the backsplash in my kitchen.
I worked with Christine on a recent bath renovation and she was by far the most helpful and friendly associate I have encountered at Tile Showcase. her warm personality made her a pleasure to work. I will definitely work with Christine again when I begin my second bath.
Alba has been amazing to work with! From the start she was always very helpful and patient with me, with my numerous visits to the showroom. She helped and made many suggestions until she and I knew we made the right choice for each selection. I would highly recommend her and enjoyed working with her.
Having done our Weston house 10 years ago with Alba, who at that time worked at Speen Street, Natick location, we came back to see her at your Waterfront store. Alba has a great sense of aesthetics, her strength is being able to visualize the end result. Much more so than your "run of the mill" sales associates elsewhere, with all due respect to them. We look forward to coming back in the next few months for another project in Charleston/Boston. Thank you and see you again!
The Tile Showcase showroom was by far the best display of tile and stone in all of New England.
Working with Tile Showcase is always a wonderful experience! The showroom salespeople have extensive knowledge of each and every product they carry, not to mention great design sense to help pull together schemes and design elements that can aide in my presentations to clients. The staff is always pleasant to work with, extremely efficient, and always willing to follow-up, expedite, and communicate.
All the staff was very helpful and courteous. My wife and I were unsure of exactly what we wanted but by the time we left, we had our dream bathroom tiles! Thanks alot!
We have known Rene' Yang, Design Consultant at the "Tile Showcase", since working with her at the Natick Store. She was extremely helpful in the selection of tile and always giving us design ideas to help complete two bathrooms and a fireplace surround. Rene' has been great to work with and always supportive as our own designs evolved. Every detail has been covered to make our remodeling experience both successful and enjoyable. 5 stars for Rene'!
We have worked with Christine Jellow at Tile Showcase for several years as she has designed three bathrooms, a kitchen and a foyer for us. Christine instantly "got us" - she quickly understood our design aesthetic, was able to work within our budget and, importantly, knew when to push us to be just a little more adventurous. Her attention to detail and very specific plans made installation a breeze. Besides all of her skill and knowledge, she was able to turn what could have a stressful process into one we actually enjoyed. In addition, customer service (Claire) could not have been better. Without reservation, we would recommend Christine.
We came into Tile Showcase with an idea , and left with another. Jayne was our associate and just loved her ideas, she made it so simple and fun. I give them a 5 star!
I have worked with Christine Jellow and Tile Showcase on many projects over the years. While they have a well-stocked showroom, Christine has also been able to track down special order tiles for me and make me look good to my clients. Her smart, friendly style makes dealing with her and Tile Showcase a pleasure.
Alba was very friendly and helpful in guiding me to aesthetically attractive tiles within my budget. Very happy with our experience and would shop here again. Thank you!
Great customer service. Great website.
Christine has been EXTREMELY helpful and patient as we have worked with her to tile 2+ bathrooms. Her knowledge and vision have been appreciated.
We have been to 4-5 Tile Showrooms- for advice, interest, expertise, plus price this is head and shoulders better than anyone else. Alba was a great help - We will be back next year.
We enjoyed looking at the variety of tiles! There are some beautiful patterns that look like art. We are receiving great guidance on the particular tiles we will use for our bathroom floors and walls.
Alba and the showroom are outstanding. The quality & selections are just unbelievable. Your selection are so different. I can't believe a tile showroom could make me so happy. It took Alba 2 minutes top to find the perfect tile!
Good choices, quality product, experienced/personable sales representatives. They sealed the deal.